Trade-in Programme

What are the requirements?
Due to differing quality standards and technical opinions, a trade-in is no longer guaranteed if you, third parties, or other luthiers have modifications and other work done to the bridge, soundpost, or other work done to the instrument - even if it is "only minor" in your eyes. In such cases, we will have to charge the complete refurbishing costs to bring the instrument back to our house and sound standard or reject a trade-in if the sound quality has been altered. It is better to contact our house workshop right away if you want to have service work done on the instrument.

How do you define "acceptable condition"?
Normal traces of use on the bridge, strings, and fingerboard as well as minor scratches to the varnish or open seams, are acceptable. The instrument or bow will undergo our professional appraisal, and the trade value may be lowered or the guarantee rendered null and void altogether if more significant repairs are needed or if there has significant damage occurred such as cracks, broken corners or edges, warping, severe damage to the varnish, etc. We must charge an overhaul and reconditioning fee for general revision, set up, minor repairs and retouch and obligatory new strings. In case the cost of obligatory workover according to our quality standard exceed these amounts significantly, the actual workover cost will be charged.

Your investment is fully protected:

We will give you trade credit for 100% of the original price of the old instrument against the cost of something "new", as long as your old instrument or bow is in its original and acceptable condition and the price of the new instrument is at least 100% more than the price of the old one, i.e. if you purchased a violin priced at HK$ 10000 the new one should be priced at least HK$20000. Our trade guarantee applies to stringed instruments within the same category, i.e., you can trade your small-sized violin or violin for another violin, your bow for another bow, and so on. The original receipt must be presented if you wish to take advantage of our trade option.